1. Information We Collect
We may collect the following information when you contact us or schedule service:
- Name
- Phone number
- Email address
- Service address
- Appliance details
- Photos or videos submitted for diagnostics (optional)
- SMS opt-in information
- IP address and basic analytics (via website tools)
2. How We Use Your Information
We use your information to:
- schedule and manage service appointments,
- provide estimates and diagnostics,
- communicate with you regarding your service request,
- send appointment reminders and updates,
- process payments,
- request feedback or reviews,
- improve our website and services.
We do not sell or share your information with third parties for advertising.
3. SMS & Call Consent
By submitting your phone number through our website forms, texting us, or calling us, you consent to receive:
- service-related SMS,
- appointment confirmations,
- arrival updates,
- repair notifications,
- optional review requests.
You may opt out at any time by replying STOP.
Message and data rates may apply.
4. How We Store and Protect Your Data
We take reasonable administrative and technical measures to protect your information.
Access is limited to authorized team members who need your data to complete your service.
5. Sharing Information With Third Parties
We may share your information only with:
- payment processors,
- scheduling/dispatch platforms,
- review platforms (Google Business Profile),
- SMS providers (Twilio or similar),
- service technicians assigned to your job.
These partners may only use your data to perform services on our behalf.
6. Cookies and Website Tracking
Our website may use:
- cookies,
- basic analytics tracking,
- performance tools.
You can disable cookies in your browser at any time.
7. Third-Party Links
This website may contain links to external websites.
We are not responsible for their privacy practices or content.
8. Children’s Privacy
We do not knowingly collect information from anyone under the age of 13.
9. Your Rights
You may request that we:
- update your information,
- delete your information,
- stop contacting you.
Just email us at info@houstonrepairappliance.com.
10. Updates to This Policy
This Privacy Policy may be updated occasionally.
Changes will be posted on this page with an updated date.
11. Contact Information
If you have questions, please reach out:
info@houstonrepairappliance.com
(713) 482-9883
